RBTC's AI Decoded
Get ready to dive headfirst into the world of artificial intelligence at RBTC’s AI Decoded—where innovation meets inspiration. This isn't your average tech talk—we’re breaking down AI in a way that’s exciting, approachable, and packed with practical insights.
Discover how to harness the full potential of AI, explore powerful tools, and learn how to level up your work, ideas, and creativity. Whether you're AI-curious or already in the game, you'll be in great company with a community of forward-thinkers who are just as fired up as you are.
This month's session, Search to Conversation: How Ozmo is Solving Complex Support Questions with NLU we’ll explore Ozmo’s journey from search-based tech support to intelligent, conversational assistance powered by generative AI. You’ll learn how Ozmo handled complex support questions before the rise of large language models, what sparked the shift to conversational AI, and how we developed the Answers API and Ozmo Assistant. We’ll cover the foundational elements of our generative AI solution, share lessons learned during the transition, and highlight how natural language understanding is enabling more scalable, accurate support experiences.
Speaker Spotlight
David is the Director of Innovation at Ozmo, where he leads the company’s technical vision and drives the creation of forward-thinking solutions. With over 15 years of experience in software development and cloud platforms, he partners with customers and industry leaders to keep Ozmo at the forefront of technology.
A passionate innovator and mentor, David contributes to the tech community through conferences, open-source projects, and strategic partnerships. Outside of work, he enjoys hands-on making—3D printing, CNC, laser cutting, and woodworking—at home in Floyd, VA, where he lives with his wife and four kids.